Our Policies

Gilbert Stephens Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Number 579899).

Our Equality and Diversity policy

The firm’s statement of principle on equal opportunities is:

‘The firm is committed to a policy of treating all employees, job applicants, clients, professional advisers and associated third parties equally. No individual shall receive less favourable treatment on the grounds of:

(a) Race, colour, nationality, ethnic or national origins

(b) Religion or belief

(d) Sexual orientation

(e) Gender reassignment

(f) Age (or perceived age)

(g) Disability (past or present)

(h) Trade union membership (or non-membership)

(i) Part-time or fixed term status

(j) No employee or potential employee shall be disadvantaged by any conditions of employment that cannot be justified as necessary on operational grounds.

(k) The firm aims to encourage, value and manage diversity and is committed to equality for its entire staff. The firm wishes to attain a workforce which is representative of the communities from which it is drawn.”

The firm’s full Equal Opportunities Policy is available on request. Please make your request by phone – 01392 42 42 42 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Web complaints handling statement

Gilbert Stephens Financial Services Limited is committed to high quality financial advice and client care. If you are unhappy about any aspect of the service you have received please contact Terry Bastyan on 01392 42 42 42 or . This email address is being protected from spambots. You need JavaScript enabled to view it. Alternatively you can writ to us at our office address 17 Southernhay East, Exeter EX1 1QE. A copy of our complaints policy is available on request.